Linkw88 Privacy Policy – Malaysia Member Personal Data Protection

Linkw88 is an online sports betting and casino platform serving players in Malaysia. We understand that your trust is our most valuable asset, and protecting your personal data is a responsibility we take very seriously.

This Privacy Policy explains in detail how linkw88 collects, stores, processes, uses, and protects the personal information you provide to us — whether through our official website, mobile app, or any other communication channel associated with our platform.

All our practices comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection standards. Should there be any material changes to this policy, we will notify you via an in-platform notice or your registered email.

Linkw88 collects various types of information depending on how you interact with our platform. This information is divided into three main categories:

a) Information you provide directly:

• Full name as shown on your identification document
• Date of birth for age verification
• National identification number (MyKad) or passport
• Email address and mobile phone number
• Current residential address
• Payment method details (bank account number, e-wallet number)
• Identity document images for the KYC verification process

b) Information collected automatically:

• IP address and general geographic location
• Device type, operating system, and web browser used
• Platform activity log data including pages visited and access times
• Game session data and transaction history
• Cookie information and device identifiers

c) Information from third parties:

• Verification data from trusted KYC service providers
• Compliance data from fraud prevention agencies
• Technical data from our platform analytics providers

Linkw88 uses your personal data only for legitimate and transparent purposes. The following is a complete list of the data use purposes we carry out:

• Account management: Creating, verifying, and maintaining your account on the linkw88 platform.
• Transaction processing: Processing deposits, withdrawals, and fund transfers securely through supported payment methods.
• KYC and AML compliance: Fulfilling legal obligations related to identity verification and anti-money laundering.
• Platform security: Detecting and preventing fraud, account abuse, and unauthorized access.
• Customer support: Handling inquiries, complaints, and support requests more effectively.
• Service improvement: Analyzing usage patterns to enhance the user experience and platform performance.
• Marketing communications: Sending promotional information, bonuses, and exclusive offers — only to members who have given their consent.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and offer appropriate assistance.

Linkw88 will not use your data for any purposes not stated here without obtaining your consent first. You have the right to withdraw consent for marketing purposes at any time through your account settings.

Linkw88 does not sell or rent your personal data to any third parties. However, there are certain situations where we need to share your information with carefully selected parties, namely:

• Game providers: Minimum account information required to access games from providers such as Pragmatic Play, Evolution Gaming, Microgaming, and others. These providers are bound by strict confidentiality agreements.
• Payment processors: Transaction information required to process deposits and withdrawals via FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, and local banks.
• KYC services: Identity information required for identity verification by trusted and approved KYC providers.
• Competent authority: Information required by law when receiving valid requests from law enforcement agencies or regulatory bodies.
• Technology partners: Limited technical data for security monitoring, platform analytics, and infrastructure maintenance purposes.

All third parties who receive your data are bound by data processing agreements that require them to protect your information to a standard at least equivalent to this Privacy Policy.

The security of your personal data is the absolute top priority of linkw88. We implement multiple layers of technical and organizational security measures to protect your data from unauthorized access, loss, destruction, or accidental disclosure.

Technical measures we use:

• Data encryption in transit using TLS 1.3 and 256-bit SSL
• Data encryption at rest using AES-256
• Two-factor authentication (2FA) for admin account access
• 24/7 security monitoring and intrusion detection systems
• Regular vulnerability scanning and penetration testing
• Automatic data backup with disaster recovery protocols

Organizational measures:

• Access to personal data is restricted to staff who require it to perform their duties
• Mandatory data protection training for all linkw88 staff
• Confidentiality agreements binding all employees and contractors
• Established security incident response procedures

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. In the event of a data breach that affects you, we will notify you within 72 hours of becoming aware of the incident.

Linkw88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled as they are essential to platform operation.
• Functional cookies: Saving your preferences such as language, display settings, and game preferences to deliver a more personalized experience.
• Analytics cookies: Helping us understand how members use our platform so we can continuously improve our services. This data is collected in aggregate and anonymized form.
• Performance cookies: Used to monitor platform performance and quickly identify any technical issues.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect platform functionality. For more information on managing cookies, please refer to your web browser's help documentation.

As a linkw88 member, you have certain rights regarding your personal data under Malaysia's PDPA. We fully respect and facilitate the exercise of these rights:

To exercise any of the above rights, please contact our data protection team at [email protected]. We are committed to responding to all requests within 14 business days.

Linkw88 retains your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law.

Standard retention period:

• Active account data: For the entire duration your account remains active on the linkw88 platform.
• Financial transaction records: Minimum 7 years after the transaction date, as required by Malaysian financial law.
• KYC Documents: 5 years after account termination or the date of the last transaction, in accordance with AML requirements.
• Customer support communication logs: 3 years from the date of communication.
• Technical data and system logs: 90 days for security monitoring and technical troubleshooting.
• Marketing data: Until you withdraw your consent or close your account.

When data is no longer needed and there is no legal obligation to retain it, we will securely delete or destroy it using methods that ensure the data cannot be recovered.

As a global platform serving Malaysian users, some of your personal data may be processed or stored in countries outside Malaysia — primarily by our game providers, payment processors, or technology partners operating across various locations.

Linkw88 ensures that all international data transfers are carried out with adequate safeguards, including:

• Transfers only to countries or entities that provide protection equivalent to or greater than Malaysia's PDPA
• Use of approved Standard Contractual Clauses (SCC) for cross-border data transfers
• Data protection impact assessment prior to any new transfer
• All overseas providers are bound by comprehensive data processing agreements

By using the linkw88 platform, you consent to such data transfers, with the assurance that we will always protect your data in accordance with the standards set out in this policy.

Linkw88 services are exclusively for individuals aged 18 years and above. We do not intentionally collect or process personal data from children or individuals under the age of 18.

Should we find that personal data of a minor has been collected without valid parental or guardian consent, we will take immediate action to delete that data and terminate the account in question. If you believe your child has registered on our platform, please contact our support team immediately.

Linkw88 conducts strict age verification during the registration and KYC process to ensure our platform is only accessed by eligible individuals.

Linkw88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform improvements. Any amendment takes effect immediately upon publication on this website.

For amendments deemed material — meaning changes that significantly affect how we use your data — we will provide at least 14 days' advance notice via:

• A clear notice at the top of this page
• Notification email to the address registered in your account
• A banner or pop-up when you log in to the platform

It is your responsibility to review this Privacy Policy periodically. Continued use of the platform after any amendment takes effect will be considered your acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the linkw88 Data Protection Officer (DPO) team is ready to assist.

You can reach us via:

• Email: [email protected] — for specific privacy enquiries and data rights requests
• Live Chat: Available 24/7 on our platform for immediate assistance
• Telegram: Official linkw88 support channels

We are committed to addressing all privacy-related complaints seriously and within a reasonable timeframe. If you are not satisfied with our response, you have the right to refer your complaint to the Department of Personal Data Protection Malaysia.